🌿 14-Day Satisfaction Guarantee (Replacement or Refund)
From arrival to long-term care, we’ve got you covered. We carefully pack every plant so it arrives happy and healthy. If something doesn’t look right when it gets to you, don’t worry, we’ll make it right.
How it works:
- Reach out within 14 days of delivery
- Send us your order number and a couple of photos of your plant(s)
- We’ll take care of you with a replacement or a refund

👍 Green Thumb Guarantee (6-Month Extended Coverage)
Still getting the hang of plant care? You’re not on your own. For up to 6 months from your order date, if your plants show serious decline or fail to survive, we’re here to help. You can claim a gift card to help you continue your plant journey.
How it works:
- This coverage continues after the 14-day guarantee
- Gift card value starts at $15, with the opportunity for more based on your order
- Total gift card value is capped at $50 per order
- One claim per order or subscription
- Gift cards are valid for 6 months from the date of issue
- Just send your order number and a few photos of your plant(s) to support@succulentsbox.live, and we’ll take it from there.

1,000+ Plants, the Largest Selection Online. 600+ succulents, 400+ houseplants, and 70+ air plants, all carefully selected and professionally grown.

Plants That Are Ready to Thrive. Every plant is inspected for health and disease before it leaves our nursery, then shipped on schedule so it arrives fresh. The best plant quality you'll find online.

Gifts and Subscriptions for Any Occasion. 30+ themed gift boxes and 1, 3, 6, or 12-month subscriptions.

14-Day Satisfaction Guarantee. Something not right? Send us your order number and photos and we'll fix it.

6-Month Green Thumb Coverage. The longest guarantee in the industry. If your plant seriously declines, we're still here for you.

Real People, Real Answers. No chatbots. Our team responds within 24 hours. Over 15,000 five-star reviews, and our customers say we have the best customer service in the plant industry.